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Error Handling - Chat & Collaborate

Error Handling​

  • Chat not appearing in event page — Verify the session has chat enabled in its configuration. CnC modules only load for sessions where they are explicitly enabled via the Events Platform settings.
  • Q&A questions not visible — If Q&A moderation is enabled, submitted questions require moderator approval before appearing to other attendees. Check the moderation queue in the event management interface.
  • Polls not displaying results — Poll results only appear after the presenter explicitly publishes them. Verify the poll has been activated and its results released.